Frequently Asked Questions
Everything you need to know about your next step with Footnotes.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and the box is intact to receive a full refund.
How do I know which size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and dress shoes.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Do you ship internationally?
Yes, Footnotes ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days.
How should I care for my leather shoes?
To maintain the quality of your leather, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.